Responsible for managing and maintaining relationships with existing customer bases as well as building new relationships. The Relationship Manager handles the ‘one point of contact’ approach to respond to and resolve all customer needs and queries. In addition, the Relationship Manager, will work on establishing new relationships and build a wider customer base and broaden the bank’s financial portfolio.
Initiate contact with existing and potential customers and coordinate with the respective departments/ units within the Bank to ensure efficient and effective processing of customers’ needs.
Develop and deepen customer relationships through effective relationship management and by ensuring efficient.
Solicit customer and frontline feedback on financial products.
Assist the Senior Relationship Manager in coordinating private/ retail banking marketing initiatives with other line department/division to maximize cross-selling and advisory services opportunities for the benefit of the customer and the Bank as a whole.
Ensure processes are in place for launch of products tailored for private banking.
Conduct meetings with clients to establish strong relations and sell the bank’s products.
Build and maintain strong and effective relationship with the all other related units to achieve the Department’s goals/ objectives.
Strive to maintain continuous compliance with the policies, procedures, prevailing practices and regulations pertaining to Retail Banking promulgated by the respective regulators.
Receive calls and attend to customer needs and ensure the establishment to tailor products where needed.
Follow up and manage customers’ portfolios periodically through checking performance and take necessary actions as required to minimize the risks on the portfolio.
Report to Senior Relationship Manager, risky portfolios.
Prepare and/or review reports provided to senior management regarding portfolio performance.
Provide timely, accurate and complete performance reports to the Senior Relationship Manager on the financial and operational progress of the customer portfolio.
Identify areas for professional self-development, and act to enhance such.
Ensure high standards of confidentiality to safeguard commercially sensitive information.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
University degree in Business Administration with specialization in Banking and Finance, and/or Sales and Marketing from a recognized university
About 3-5 years of related experience of which a minimum of 3-6 years should be in a similar position/responsibility, preferably in a similar Industry.
Excellent Arabic & English communication skills (Verbal/Written)
Team management skills
Sound communication and interpersonal skills both English & Arabic
Proficient in MS Office
Candidate’s must send only their CV’s
Only short listed candidate’s will be contacted for interviews.
Please mention the job title applying for, in subject line or your CV will be disregarded.